PRIVACY POLICY

Last Updated: July 28, 2026

1. Introduction

Costara & Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders, online forms, and website tracking tools.

By using our website, submitting your information, scheduling an appointment, or opting in to receive communications from us, you agree to the practices described in this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect information you voluntarily provide, including:

First and last name

Email address

Phone number

Mailing address

City and state

Preferred method of communication

We may collect this information when you submit a website form, request information, book an appointment, request a quote, or otherwise contact us.

Communications Data

If you opt in to receive SMS or email communications, we may collect and maintain:

Your communication preferences

Records of your consent

Dates and methods of opt-in

Messages sent to or received from you

Opt-out requests

Appointment confirmation and reminder activity

Usage and Device Information

We may use cookies, pixels, analytics tools, and similar technologies to collect information about your use of our website, including:

IP address

Browser type

Device type

Pages visited

Time spent on pages

Website interactions

Referring website or source

Appointment and Service Information

If you schedule a consultation, request insurance information, or use our services, we may collect information associated with your request, including:

Appointment details

Insurance interests

Services requested

Information provided through forms

Notes related to your inquiry

Please do not submit highly sensitive personal, financial, health, or insurance information through general website forms unless specifically requested through a secure method.

3. How We Use Your Information

We may use your information to:

Respond to your questions and requests

Provide requested services and customer support

Contact you regarding insurance information or services

Schedule, confirm, and remind you of appointments

Send SMS and email communications you have agreed to receive

Provide service-related updates

Maintain records of consent and opt-out activity

Improve our website, services, and marketing performance

Monitor website usage and analytics

Protect our business and website from fraud, abuse, or security threats

Comply with legal, regulatory, and carrier requirements

We will only send marketing or promotional messages when you have provided the appropriate consent.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve website functionality, understand how visitors use our website, and measure marketing performance.

Cookies may collect information about your browser, device, website activity, and preferences.

You may manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We do not share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information in the following limited circumstances:

Service Providers

We may share information with trusted vendors and service providers that help us operate our business and provide services, including:

Website hosting providers

Customer relationship management platforms

SMS and email delivery providers

Appointment scheduling providers

Customer support providers

Analytics and website performance providers

These providers may only use your information to perform services on our behalf and are not authorized to use your mobile information or consent data for their own marketing purposes.

Insurance-Related Services

When necessary to assist with your insurance inquiry or application, information may be provided to appropriately authorized insurance carriers, agencies, agents, or service partners, subject to applicable laws and authorization requirements.

Legal and Safety Requirements

We may disclose information when required by law, legal process, regulation, court order, or government request.

We may also disclose information when reasonably necessary to protect the rights, safety, property, or security of Costara & Co., our clients, website users, or others.

Business Transfers

If Costara & Co. is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Any successor organization will be expected to honor the commitments described in this Privacy Policy.

Mobile Information and Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors that provide support services, such as customer service, appointment scheduling, website hosting, or messaging delivery, is permitted only as necessary to provide those services.

All other use-case categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties for marketing or promotional purposes.

6. Your Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us.

After you send STOP, you may receive a confirmation message stating that you have been unsubscribed. You will no longer receive SMS messages unless you provide consent and opt in again.

You may reply HELP for assistance.

Email Opt-Out

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us directly.

You may continue to receive necessary service-related or appointment-related communications when applicable.

Access, Correction, and Deletion

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws, insurance recordkeeping obligations, and regulatory requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission, electronic storage, or data security is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We may retain your information for as long as necessary to:

Respond to your inquiry

Provide requested services

Maintain appointment and communication records

Meet legal and regulatory obligations

Maintain consent and opt-out records

Resolve disputes

Protect our legal rights

9. Third-Party Links

Our website may contain links to third-party websites, social media pages, scheduling platforms, insurance providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you visit.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, technology, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Costara & Co.

Port St. Lucie, Florida

Phone: 772-202-2701

Email: [email protected]